Imperial porcelain. Official store. | Imperial porcelain. Official store.

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+7 927 268-15-33

WhatsApp/Viber/Telegram: +79377987306

PORCELAIN WARE

CHRISTMAS TOYS

SCULPTURE

DECORATIVE PLATES

HOME & GIFTS

ПОСТЕРЫ

Отслеживание состояния заказа

ЛИЧНЫЙ КАБИНЕТ

PORCELAIN WARE

Cups&mugs

Cup, saucer and dessert plate

Coffee cup with saucer

Cup and saucer

Tableware & teaware set

Kid sets

Tableware pieces

Banks for bulk products

Broth-bowl and saucer

Teaware pieces

Moomin

Crystal glass ware

Glasses and shot glasses

Crystal glass

Vases for serving table

certificat

pack

Wooden gift box

CHRISTMAS TOYS

SCULPTURE

DECORATIVE PLATES

HOME & GIFTS

ПОСТЕРЫ

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General terms of payment, delivery and return

Delivery costs and times

Country:

Name of the city/locality:

Calculate cost of delivery

Choose type of delivery:

by courier to the address
(399 rubles. 4-5 working days)

by Russian Post (only in Russia)
(425 rubles. 5-7 working days)

to the point of issue of CDEK
(259 rubles. 3-4 working days)

Choose the issue point

Или выберите пункт выдачи СДЭК из списка:

* Period of preparation of order for shipment 1-3 days

** If the goods are in different storage facilities, the picking period is extended by 7-10 days

*** Worldwide delivery with DHL. The cost of delivery usually ranges from 2,000 to 8,000 roubles on average. Delivery time is 3-7 days.

Пользовательское соглашение
Политика конфиденциальности

General terms of payment.

When ordering delivery outside Russia, you must fully pay for the goods and delivery before sending the order.
When ordering products in Russia, you do not pay anything. Payment occurs only after inspection of the goods.*
* An exception are cases when the cost of delivery (not of goods, but only of delivery) exceeds 1000 rubles and this is your first order.
In this case, you must make an advance payment in the amount of the cost of delivery or the cost of goods.

Return and exchange of goods.

1. Terms of return and exchange of defective goods

When you receive your order at the pickup point, you can check the completeness of the order and the quality of the goods before making payment. If any item in the parcel is found broken or you are not satisfied with its quality, you can immediately refuse it on the spot and redeem the order minus these items of the order.
If the parcel is delivered by courier, you need to check the quantity and quality of the goods with the courier. If you find any breakage/defects or shortages, you should note this on the courier service form, detailing the detected discrepancies. Courier must sign the fact of the discrepancy. Only in this case will the replacement / delivery of goods or a refund.
If upon receipt of the order was not possible to check the goods, then in case of detection of damage or fault, you can contact us within 48 hours from receipt of order by phone: +79722681533, e-mail order2@ifarfor.ru, WhatsApp/Viber +79272681533 from 09:00 to 18:00 Moscow time
We will either replace the product with a similar one or another product of your choice with a recalculation of the order price or refund the full price of the defective product
Funds refund will be issued no later than 10 business days after we receive the product. We can pay you back via bank card or bank account.
All costs of replacement and return of broken items (including the cost of refunds) we take care of, except when the cost of delivery exceeds 500 rubles. In this case the delivery fee is paid by the customer or the replacement of faulty or missing items may be included free of charge in the next purchase